Return Policy

RETURN POLICY
Last updated August 01, 2017

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

RETURNS All returns must be postmarked within thirty (30) days of the purchase date.

RETURN PROCESS To return an item, please email customer service at info@restorapet.com to obtain a Return Merchandise Authorization (RMA) number. We are unable to accept returns for items without an RMA number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
RestoraPet Inc
Attn: Returns
220 Girard Street, Suite J  
Gaithersburg, MD 20877  
United States   

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. 

EXCEPTIONS  
The following items cannot be returned or exchanged: 

●     Subscription orders beyond the first 30 days of the initial order of the subscription are not eligible for return under any circumstances.   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please Note     ●     Sale items are FINAL SALE and cannot be returned.        

     ●     https://restorapet.com/my-account

QUESTIONS
If you have any questions concerning our return policy, please contact us at: (877)-710-7387 or email info@restorapet.com